Now Live | Launch Date: Today, Monday, October 19, 2026

It Is Here: Neostella Is Live! 🚀

Neostella officially launches today, Monday, October 19! Live trainings have wrapped, and a few items below need your attention today and throughout launch week, so please read carefully. You've got this!

⏰ Reminder: Filevine Is Frozen

Since Thursday, October 15 at 5 PM (PDT) | 6 PM (MDT) | 7 PM (CDT), Filevine has been frozen. Please do not make any updates in Filevine. You can still open Filevine for reference, but hands off the edit buttons! This includes:

• Notes and tasks
• Documents and contacts
• Deadlines and case details

Anything changed in Filevine after the cutoff did not carry over to Neostella. If you made an update after the cutoff, you are responsible for manually entering that same change in Neostella so your case records stay accurate and complete.

✍️ E-Signatures: Now in Neostella

As of today, Monday, October 19, we have transitioned to Neostella's native e-signature platform and Vinesign is discontinued. Any signed documents and verifications received through Vinesign after 5 PM (PDT) on Thursday, October 15 did not automatically migrate to Neostella and must be manually uploaded.

1. Upload to Neostella this morning. Manually upload all signed documents and verifications received after the cutoff.

2. Download both files for each signed document. For every signed document notification received after the cutoff, download both the signed document and its corresponding verification before uploading.

3. Keep monitoring Vinesign notifications. If you still have documents out for signature, keep watching your Vinesign notifications in Outlook and in your Vinesign account, and make sure notifications are directed to your inbox. Upload them to Neostella as signatures come in.

✅ Starting today: send all new documents requiring signatures through Neostella's native signature platform, not Vinesign.

Neostella staff hosted a 2-hour pre-launch training all about Neostella. If you missed it, the recordings will cover the same content.

Neostella Foundations 101 in the Neostella Learning Academy is required for all staff and was due by Sunday, October 18. If you haven't finished yet, please complete it as soon as possible.

📬 Look for your invite! On September 29, everyone received an email from Neostella Academy inviting you to enroll in the Neostella Foundations Learning Path. Please follow that path in order to receive your required certifications. Can't find it? Try searching your inbox for "Neostella Academy."

🔑 Click the Take path button in that email to get started. If it's your first time, you'll be prompted to set up your account, then you can open the course and begin.

👉 Go to Neostella Academy Certifications

Good news: no new password to remember! Neostella uses Single Sign-On (SSO). Sign in with your Singleton Schreiber Microsoft account credentials, the same ones you use for email.

Remote support (all staff): Neostella staff are available in a virtual support room all launch week, today through Thursday, October 22.

San Diego office (October 19 to 22): Neostella staff are on-site for general support.

Birmingham, AL office (October 19 to 21): Neostella staff are on-site, with facilitated office trainings today and general support October 20 to 21.

Other practice groups and remote staff: 1-hour virtual trainings October 19 to 21, plus practice group Q&A sessions on Thursday, October 22.

📅 Calendar invitations for launch-week trainings come from the Training Team. Check your inbox and calendar.

💬 Need Neostella Support? Email CMS Help.

For all Neostella support requests, please email cmshelp@singletonschreiber.com so your request can be properly tracked, routed, and addressed. This includes:

• Permission or access changes
• Workflow creation or administrative workflow changes
• Template customization
• Login or system-access assistance
• Navigation or general system questions
• Other Neostella system or administrative support needs

Launch week: You can also find quick answers in the Neostella Support Teams Channel, available through this first week after launch.

Learning Academy access issues: Contact the Training Team at training@singletonschreiber.com.

💡 Tips for getting help fast:

• Include what you were trying to do, what happened, and any error message.
• Sharing a screenshot? Please avoid showing confidential client information.
• Route questions through our internal team rather than contacting Neostella representatives directly.
• Keep requests focused on Neostella so questions and answers are easy to find.
• UAT/Data Migration reviewers: keep recording findings and issues in the testing spreadsheet. CMS Help and the channel do not replace it.