Overview

Case Support Team

The Case Support Department at Singleton Schreiber embodies our commitment to delivering exceptional case support, facilitating seamless collaboration, and leveraging technology to optimize our legal operations. With expertise, dedication, and a collaborative approach, our Case Support Specialists play a pivotal role in supporting our firm’s success and contribute significantly to our ability to fearlessly advocate for our clients and achieve favorable outcomes in every case we undertake.

CONTACT:

General Case Support: CaseSupport@singletonschreiber.com

New Client Processing: NewClientProcessing@singletonschreiber.com

Fee Agreement Requests: FeeAgreementRequest@singletonschreiber.com

Conflict Checks: ConflictCheck@singletonschreiber.com

Meet the Team

Sara Aldrete ✉

Manager, Case Support

Leads the Case Support Department, overseeing new case processing, fee agreement requests, conflict checks, case updates, and mass communications. Guides the team of Team Leads and Case Support Specialists to ensure requests are handled accurately, efficiently, and consistently across the firm.

Amanda Mohrlock ✉

Team Lead

Ana Carrasco ✉

Team Lead

Kim Caceres ✉

Team Lead

Aliyah Ellis ✉

Case Support Specialist

Camille Hooks ✉

Case Support Specialist

Grace Liestman ✉

Case Support Specialist

Jennifer Murillo ✉

Case Support Specialist

Michelle Beltran ✉

Case Support Specialist

Nallely Ruiz ✉

Case Support Specialist

Tania Puentes ✉

Case Support Specialist

Tina Colon ✉

Case Support Specialist

Raegan Wills ✉

Case Support Specialist

What Case Support Does

Processing New Cases

  • From Intake Department
  • From Referring Attorneys
  • From Attorney Referral Services

Send requests to: NewClientProcessing@singletonschreiber.com

Processing Fee Agreement Requests

  • Fire | Additional Burn Address
  • Environmental | Follow-Up Calls for PACP
  • Existing Case with Party Missing Signature
  • New Party Added to Existing Case
  • Corrections to Existing Fee Agreement

Send requests to: FeeAgreementRequest@singletonschreiber.com

Processing Requests for Existing Cases

  • File Updates/Mass Updates
  • Case Separations/Merges
  • Contact Merges

Send requests to: CaseSupport@singletonschreiber.com

Processing Conflict Check Requests

  • Conflict Checks in Filevine, CMP, and Lead Docket
  • In-House Attorney Conflict Checks

Send requests to: ConflictCheck@singletonschreiber.com

Processing Mass Communication Requests

  • Editing the letter
  • Running the report
  • Sending the update letter via Constant Contact, Message Media, and/or Mailroom

Send requests to: CaseSupport@singletonschreiber.com

Helpful Links

Mass Communication Request SOP

PDF | Opens in SharePoint | How to submit a mass communication request to Case Support

Not Sure Where to Send It?

Send general requests to CaseSupport@singletonschreiber.com and the team will route it.

Helpful Links

News & Events

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