Case Support Team

The Case Support Department at Singleton Schreiber embodies our commitment to delivering exceptional case support, facilitating seamless collaboration, and leveraging technology to optimize our legal operations. With expertise, dedication, and collaborative approach, our Case Support Specialists play a pivotal role in supporting our firm's success and achieving favorable outcomes for our clients. 

Through their dedication to these objectives, our Case Support Specialists contribute significantly to our firm's ability to fearlessly advocate for our clients and achieve favorable outcomes in every case we undertake.

Managers

Sara Aldrete – Manager, Case Support

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Specialists

Amanda Mohrlock - Team Lead

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Ana Carrasco - Team Lead

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Kim Caceres - Team Lead

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Camille Hooks - Case Support Specialist

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Michelle Beltran - Case Support Specialist

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Nallely Ruiz - Case Support Specialist

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Taj Winnard - Case Support Specialist

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Tania Puentes - Case Support Specialist

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Tina Colon - Case Support Specialist

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Raegan Wills - Case Support Specialist

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Responsibilities

Processing New Cases  From Intake Department From Referring Attorneys From Attorney Referral Services Welcome Packets
Processing Fee Agreement Requests Fire – Additional Burn Address Existing Case with Party Missing Signature New Party Added to Existing Case Corrections to Existing Fee Agreements
Process Requests for Existing Cases File Updates/Mass Updates Case Separation/Merges Contact Merges Deed Requests Conflict Check
Disengagements (Mass Tort/Class Action Only)

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Case Management Systems Administrator Responsibilities

Case Management Systems

• User Management and Permissions

• Account/Custom Section Management

  • Filevine
  • VineSign
  • LeadDocket
  • CMP

•  Data Integrity Audits

  • SOL Audits
  • File Updates (Individual Cases and Mass Updates)
  • Migration Audits
  • Routine/Weekly/Monthly Audits
  • General "Quality Control” and Accuracy Auditing

• Reporting

  • Internal Reports for our Team
  • Requested Reports for other Departments
  • Comparative Reports of Client Lists

• Training on Protocols/Adherence

• Filevine External Vendor Integrations

  • Med Records
  • Lead Generation

Helpful Links

• Filevine: Basic Features (How To Guide)