Overview

Case Support Team

The Case Support Department at Singleton Schreiber embodies our commitment to delivering exceptional case support, facilitating seamless collaboration, and leveraging technology to optimize our legal operations. With expertise, dedication, and collaborative approach, our Case Support Specialists and Case Management Systems Administrators play a pivotal role in supporting our firm's success and achieving favorable outcomes for our clients. 

Through their dedication to these objectives, our Case Support Specialists and Case Management Systems Administrators contribute significantly to our firm's ability to fearlessly advocate for our clients and achieve favorable outcomes in every case we undertake.

Managers

Sage Jones - Manager, Case Management Systems

Sara Aldrete – Manager, Case Support

Paola Lugo – Assistant Manager, Case Support


Case Management System Administrators

Sophie Nguyen

Elias Peña

Specialists

Victor Anda - Team Lead

Grace Turner - Team Lead

Alan Haisley

Amanda Mohrlock

Ana Carrasco

Camille Hooks

Carolina Ibarra

Denisse Poderick

Elias Pena

Jasmine Madrid

Kalli Roesser

Kim Caceres

Michelle Beltran

Nallely Baltodano

Paola Lugo

Shahad Bedaweed

Tania Puentes

Tina Colon


Responsibilities

Processing New Cases 

  • From Intake Department
  • From Referring Attorneys
  • From Attorney Referral Services
  • Welcome Packets


  

Processing Fee Agreement Requests

  • Fire – Additional Burn Address
  • Existing Case with Party Missing Signature
  • New Party Added to Existing Case
  • Corrections to Existing Fee Agreements


  

Process Requests for Existing Cases

  • File Updates/Mass Updates
  • Case Separation/Merges
  • Contact Merges
  • Deed Requests
  • Conflict Check


  

Disengagements (Mass Tort/Class Action Only)


  

Case Management Systems Administrator Responsibilities

Case Management Systems

  • User Management and Permissions

  • Account/Custom Section Management

    • Filevine
    • VineSign
    • LeadDocket
    • CMP


  •  Data Integrity Audits

    • SOL Audits
    • File Updates (Individual Cases and Mass Updates)
    • Migration Audits
    • Routine/Weekly/Monthly Audits
    • General "Quality Control” and Accuracy Auditing


  • Reporting

    • Internal Reports for our Team
    • Requested Reports for other Departments
    • Comparative Reports of Client Lists


  • Training on Protocols/Adherence

  • Filevine External Vendor Integrations

    • Med Records
    • Lead Generation


Helpful Links

News & Events

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