Overview
Operations Team
The Singleton Schreiber Operations Team develops strategy to facilitate the firm vision and mission; manages staff, processes and training to support delivery of legal services and ensure exceptional client experience; oversees the allocation and use of the firm’s resources (including personnel, technology and information) to maximize productivity and foster a culture of continuous improvement; drives innovation; ensures regulatory compliance and risk management; supports professional development; and supports the CFO in financial management.
CONTACT: Office Operations: officeoperations@singletonschreiber.com Client-Facing Inbox: info@singletonschreiber.com |
Operations Leadership
|
Chief Operating Officer (COO) Oversees the day-to-day operations of the firm and executes the operations mission. |
|
Deputy Chief Operating Officer (DCOO) Acts as the COO in their absence and supports the execution of operations management. |
|
Northwest Operations Manager Serves as the Spokane Office Manager and the operations team manager for Washington, Oregon, and Colorado. Kris also handles licensing and compliance, bar applications and renewals, and memberships for the firm. |
|
In-House Counsel Brings a strong foundation in plaintiff-side advocacy to her current role supporting the firm’s Operations team. |
Meet the Operations Administration Team
|
Office Operations Manager Serves as the San Diego Office Manager while also supporting operations across Hawaii, New Mexico, Mississippi, and Alabama. She acts as a key point of contact for insurance matters, travel accommodations, and annual events. |
|
Operations Assistant Manager Serves as the primary point of contact for reception staff across all office locations. In addition, she manages Grubhub credits, Egencia, and San Diego access cards for onboarding and offboarding. |
|
Receptionist Provides enthusiastic and immediate support to clients via incoming phone calls, client voicemails, and in-office conference room calendaring for the San Diego office. |
|
Logistics Coordinator Manages all outgoing mail for Singleton Schreiber and serves as a point of contact for logistics and supplies across all offices. |
|
Office Operations Coordinator Manages all incoming mail and the client-facing info inbox, and provides staff support for Grubhub credits, Egencia, and San Diego access cards. |
|
Office Operations Coordinator Supports the Operations Admin team, including both mail and reception, and runs point on San Diego’s volunteer efforts. |
|
Office Administrative Assistant Supports the Operations Admin team, including both mail and reception. |
Responsibilities and Services
Reception
|
Mail Team
|
Other Operations
|
San Diego Office
|
Helpful Links
How to Book Private Offices & Conference Rooms | San Diego (July 2026) PDF | Opens in SharePoint | Step-by-step guide to reserving private offices and conference rooms in the San Diego office |
Client Document Retention Policy at SSLLP (2026) PDF | Opens in SharePoint | The firm’s policy for retaining and storing client documents |
Mailing Request Timeline & Best Practices (September 2026) PDF | Opens in SharePoint | Turnaround times and tips for submitting mail requests |
|
PDF | Opens in SharePoint | How to submit a mail request through Filevine |
San Diego Office Info for External Guests (September 2026) PDF | Opens in SharePoint | Visitor information to share with clients and guests coming to the San Diego office |
San Diego Kitchen Reminders (September 2026) PDF | Opens in SharePoint | Guidelines for keeping the San Diego office kitchen clean and shared spaces in order |
San Diego Office Emergency Procedures (April 2025) PDF | Opens in SharePoint | What to do in an emergency at the San Diego office |
|
PDF | The Operations Team’s strategic plan |
FAQs
Can the mail team assist with binder preparation? Each team is responsible for preparing binders for its own cases. The Ops Admin team can provide the necessary supplies, and the mail team can assist with shipping the binder if needed. If your practice group does not have in-office staff, please reach out to Marissa Rees, the Office Operations Manager. |
Can the mail team print and ship 1,000+ pages? Yes. Please provide as much advance notice as possible, as large print jobs require significant time, supplies, and shipping materials. Before submitting a request, please confirm that physical copies are necessary. Large print jobs may also result in higher shipping costs due to the weight and materials involved. |
💡 Quick Tip Before submitting a mail request, review the Mailing Request Timeline & Best Practices for turnaround times and tips to keep your request moving. |
Not Sure Where to Send It? Send office operations requests to officeoperations@singletonschreiber.com. |
Working at Singleton Schreiber
Working at Singleton Schreiber
Quick links to the forms, policies, and resources you use most, organized by department.
Human Resources
2026 Payroll & Holiday Calendar PDF | Pay dates and firm holidays for 2026 |
|
Email | hr@singletonschreiber.com for general HR and payroll inquiries |
|
Email | benefits@singletonschreiber.com for benefits inquiries |
Accounting
SS Expense Reimbursement Form (2024) Excel | Request reimbursement for approved business expenses |
SSLLP x Ramp Employee Training Deck PDF | Core procedures and best practices for firm credit card holders using Ramp, including mileage reimbursement |
Vendor Payment Enrollment Form Fillable PDF | Enroll a vendor to receive payments by ACH or wire |
Accounting Procedures (11.12.2024) PDF | The firm’s accounting policies and procedures |
IT
|
Email | Send tech support requests to ITSupport@singletonschreiber.com |
How to Book Private Offices & Conference Rooms | San Diego (July 2026) PDF | Opens in SharePoint | Step-by-step guide to reserving private offices and conference rooms in the San Diego office |
Conference Room & Private Office Booking Revamp PDF | How to use the conference room displays |
Singleton Schreiber Technology Policy PDF | Opens in SharePoint |
How to Sync FileVine Calendar to Outlook Video | Connect your FileVine calendar to Outlook |
|
Word document | Opens in your browser | Set Outlook’s default font to Arial, size 11 |
Training
Singleton Schreiber University (SSU) Website | Training recordings, courses, and resources |
CoCounsel Next Generation | Westlaw Advantage SSU | Recordings and resources for CoCounsel training. Upcoming live sessions are listed on the Training page. |
|
Email | training@singletonschreiber.com |
Marketing
Logos & Banners | Brand One-Sheet (8.1.24) PDF | The firm’s logos, colors, and brand basics on one page |
|
Intranet page | Official Singleton Schreiber letterhead templates |
|
Intranet page | Branded virtual backgrounds for Zoom and Teams meetings |
|
Email | MarketingTeam@singletonschreiber.com for general marketing requests |
|
Email | Web@singletonschreiber.com for website and intranet updates |
|
Email | Townhalls@singletonschreiber.com |
Firm Overview
Firm Overview
Who we are, how we’re organized, and where to find us.
About the Firm
|
PowerPoint | Opens in SharePoint | The firm’s organizational structure and reporting lines |
|
PDF | The firm’s mission, vision, and core values |
|
PDF | The firm’s strategic plan and priorities |
Attorney Bar Directory by State Intranet page | Find the firm’s attorneys by the states where they are licensed |
Leadership & Administrative Support Directory Intranet page | Find the executive assistants and administrative support staff for firm leadership and attorneys |
Office Resources
How to Book Private Offices & Conference Rooms | San Diego (July 2026) PDF | Opens in SharePoint | Step-by-step guide to reserving private offices and conference rooms in the San Diego office |
Conference Room & Private Office Booking Revamp PDF | How to use the conference room displays |
Office Managers
|
Office Operations Manager | San Diego San Diego Office Manager, also supporting operations across Hawaii, New Mexico, Mississippi, and Alabama. |
|
Northwest Operations Manager | Spokane Spokane Office Manager and operations team manager for Washington, Oregon, and Colorado. |
