Overview
Our team is investigating reports that Hyundai's in-cabin driver monitoring camera triggers
distracting and false alerts, disables safety features, and cuts off cruise control without warning, when the driver is doing nothing wrong.
Is Your Hyundai Affected
We are currently reviewing claims involving the following Hyundai models equipped with a driver
facing camera as part of the Direct Driver Monitoring System (DDMS):
Model Eligible Years
Santa Fe 2024–2026
Tucson 2025–2026
Palisade 2026
Ioniq 2025–2026
Owned or leased one of these vehicles and experienced repeated false alerts or unexpected
loss of cruise control? Our team wants to hear from you.
What Is Happening
Hyundai's Direct Driver Monitoring System relies on an infrared, driver-facing camera to confirm the driver's eyes are on the road. When the system loses confidence in what it sees, it can sound repeated and distracting alerts, disable Highway Driving Assist and Forward Attention Warning, and shut off cruise control, sometimes while driving at highway speed.
Owners across the country have reported that ordinary sunglasses, prescription eyewear, normal seating position, or simple sun glare can trigger these false readings. Many say the alerts occur so often that the feature has become more distracting than helpful.
What Hyundai Has Said
Hyundai issued a service bulletin acknowledging the pattern and describing it as a normal characteristic of the system rather than a malfunction. The bulletin's guidance centers on changing eyewear, adjusting seat position, and avoiding the camera's line of sight — without offering a repair.
The bulletin also confirms that the in-cabin camera cannot be turned off while cruise control is active, meaning affected drivers currently have no way to use cruise control without also accepting the risk of a false alert or sudden disengagement.
Owners have described losing cruise control at highway speed, being unable to wear sunglasses on a sunny day while using cruise control, and receiving persistent warnings even while looking directly at the road.
Symptoms Our Team Is Investigating
- Repeated "keep your eyes on the road" or "full face not visible" warnings while driving normally
- Cruise control disengaging without warning, including at highway speed
- Loss of cruise control simply from wearing sunglasses or certain prescription glasses
- Sudden deceleration or braking tied to a driver-monitoring alert
- Multiple dealer visits with no lasting resolution to the issue
- Being told the camera cannot be disabled while using cruise control
Why This Matters
A safety feature that repeatedly and falsely tells drivers they are not paying attention, or that disables driver assistance features without warning, can itself become a safety hazard. Our team believes drivers deserve a vehicle that performs as promised, and a manufacturer that stands behind it.
Frequently Asked Questions
Does This Cost Anything to Find Out If I Qualify
No. Case reviews are free, and our team works on a contingency fee basis — there is no fee unless we win.
Do I Need to Have Been in an Accident
No. We are investigating the driver monitoring system defect itself, including false alerts and loss of cruise control, whether or not it led to a collision.
What if My Dealer Told Me Nothing Is Wrong
That is a common experience among owners our team has heard from. A dealer's response does not determine whether you may have a claim.
Which States Are You Reviewing Claims In
Our team is currently prioritizing California, Florida, New York, and New Jersey, and is open to reviewing claims from owners in other states as well.
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